Privacy Policy

Last updated: Today

This Privacy Policy describes how Maclair & Co. ("we," "our," or "us") collects, uses, stores, and protects your personal information when you visit or make a purchase from maclairco.com.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect information including:

• Your full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Payment confirmation information
• Device and browser information
• IP address
• Website activity, including pages viewed, products viewed, and items added to your shopping cart

We only collect information that is reasonably necessary to operate our business, process orders, improve our website, and provide customer support.

How We Use Your Information

We may use your information to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to customer service enquiries
• Process returns, refunds, and exchanges
• Improve our website and shopping experience
• Detect, prevent, and investigate fraud or security issues
• Send promotional emails if you have subscribed to our mailing list
• Comply with applicable legal, regulatory, and tax obligations

Shopify

Our online store is hosted by Shopify.

Shopify provides the e-commerce platform that enables us to sell our products and services to you.

Your information may be stored through Shopify's secure data storage systems, databases, and applications.

Payments

Payments are processed securely through trusted payment providers.

Maclair & Co. does not store your complete credit card information.

Depending on your selected payment method, payments may be processed through providers such as:

• Credit and debit card networks
• Apple Pay
• Google Pay
• Shop Pay
• PayPal
• Other secure payment methods available during checkout

Sharing Your Information

We may share your information with trusted third-party service providers where necessary to operate our business.

This may include:

• Shopify
• Payment processors
• Shipping carriers
• Suppliers and fulfilment partners
• Customer service providers
• Email marketing platforms (if you subscribe)
• Website analytics and performance providers

We only share the information necessary to provide our services, fulfil orders, improve our website, or comply with legal obligations.

Direct Supplier Fulfilment

As some orders may be shipped directly from our trusted suppliers, including suppliers located overseas (such as China), we may need to share relevant order information with those suppliers.

This information may include:

• Your name
• Shipping address
• Contact information
• Order details

This information is shared solely for the purpose of processing, fulfilling, and delivering your order.

Marketing Emails

If you subscribe to our mailing list, we may send you updates regarding:

• New arrivals
• Promotions
• Special offers
• Sale events
• Company news

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us at:

info@maclairco.com

Cookies

Our website uses cookies and similar technologies to:

• Improve your browsing experience
• Remember your preferences
• Analyse website traffic
• Support website functionality
• Enable secure checkout

You can manage or disable cookies through your browser settings.

Please note that some cookies are essential for the proper operation of our website.

Data Security

We take reasonable technical and organisational measures to protect your personal information.

However, no method of transmitting information over the internet or storing electronic data can be guaranteed to be completely secure.

We work with reputable platforms and service providers that maintain industry-standard security measures.

Data Retention

We retain your personal information only for as long as necessary to:

• Process your orders
• Provide customer support
• Comply with legal and tax obligations
• Resolve disputes
• Maintain business records

When your information is no longer required, it will be securely deleted or anonymised where appropriate.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent where applicable

To submit a privacy-related request, please contact us at:

info@maclairco.com

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be published on this page with a revised "Last updated" date.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Maclair & Co.

Email: info@maclairco.com

Website: maclairco.com