Shipping and Delivery
Shipping Policy
Last updated: Today
At Maclair & Co., we want your order to be handled carefully, transparently, and delivered as quickly as possible.
This Shipping Policy explains how we process and ship orders placed through maclairco.com.
Order Processing Time
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order, verify product details, confirm your shipping information, and prepare your order for dispatch.
Business days are Monday through Friday, excluding public holidays.
Shipping Time
After your order has been processed and dispatched, delivery usually takes 3 to 7 business days.
Please note that delivery times are estimates and may vary due to carrier delays, customs inspections, peak shopping periods, public holidays, severe weather, incorrect shipping information, or other circumstances beyond our control.
Direct Supplier Shipping
In many cases, Maclair & Co. ships products directly from our trusted suppliers.
We do this to make the shipping process more efficient for our customers. Instead of shipping products to our warehouse first and then forwarding them to you, your order may be shipped directly from one of our trusted supplier facilities.
This means that some parcels may be shipped directly from overseas, including from China, depending on product availability and warehouse location.
Using this fulfilment model helps reduce unnecessary handling, improve shipping efficiency, and get your order to you as quickly as possible.
Shipping Carriers
We offer free shipping across Canada.
Depending on the product, supplier location, and delivery address, orders may be shipped using trusted local delivery partners or international shipping partners.
If tracking is available for your order, your tracking details will be sent to you once your order has been dispatched.
Shipping Costs
Shipping is free on all orders delivered within Canada, unless otherwise stated during checkout.
Incorrect Shipping Details
Please ensure that your shipping information is accurate before placing your order.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to update your information before your order is processed. However, once an order has been processed or shipped, we may no longer be able to change the delivery address.
Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Please include:
- Your full name
- Your order number
- The email address used to place your order
We will investigate your shipment and assist you with the next steps.
Lost or Missing Parcels
If your tracking information shows that your parcel has been delivered but you have not received it, we recommend first checking with:
- Members of your household
- Your neighbours
- Your local post office (if applicable)
- The delivery carrier
If you are still unable to locate your parcel, please contact us at:
We will review the situation and do our best to assist you in resolving the issue.
Questions
If you have any questions regarding shipping or delivery, please contact us:
Email: info@maclairco.com
Website: maclairco.com
