Return Policy
Returns and Refund Policy
Last updated: Today
At Maclair & Co., we want you to feel confident shopping with us.
This Returns and Refund Policy explains how returns, refunds, and our 30-Day Money-Back Guarantee work.
This policy applies to purchases made through maclairco.com.
30-Day Money-Back Guarantee
We offer a 30-Day Money-Back Guarantee.
If you are not satisfied with your order, or if something isn't quite right, please contact us within 30 days of receiving your order.
To start a return request, please email us at:
Please include:
- Your full name
- Your order number
- The email address used for your order
- The reason for your return
- Clear photos if the item is damaged, defective, or incorrect
- Any additional information that may help us assist you
Our support team will review your request and respond with the next steps.
Return Approval
Please do not send any items back before contacting us.
All returns must first be approved by Maclair & Co. via email.
If your return is approved, we will provide you with the correct return instructions and return address.
In many cases, approved returns must be sent directly to one of our trusted suppliers, which may be located overseas, including China, depending on the product and fulfilment location.
Return Shipping Costs
For returns due to a change of mind, incorrect size selection, or items that are no longer wanted, the customer is responsible for all return shipping costs.
If the approved return address is with one of our suppliers in China, the customer is responsible for arranging and paying for the return shipment.
We strongly recommend using a tracked shipping service, as Maclair & Co. cannot process a return until the returned parcel has been received and confirmed.
Tracking Required for Returns
For every approved return, customers must provide a valid tracking number.
Refunds can only be processed after the returned item has been received and inspected by our supplier or designated return facility.
If a returned parcel is lost during transit and delivery cannot be confirmed, we may be unable to approve a refund.
Condition of Returned Items
To qualify for a return, items should be:
- Unworn
- Unwashed
- Unused
- In their original condition
- Returned with original tags and packaging where possible
Items showing signs of wear, washing, damage, stains, perfume, makeup, alterations, or misuse may not be eligible for a refund.
Items That May Not Be Eligible for Return
The following items may not qualify for a return due to a change of mind:
- Gift cards
- Final sale or clearance items where clearly stated
- Personal care or hygiene-related products
- Items that have been worn, washed, or used
- Items returned without prior approval
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item
- Clear photographs of the packaging
We will carefully review the situation and work with you to provide an appropriate solution, which may include a replacement, refund, or another suitable resolution.
Consumer Rights
Nothing in this Returns and Refund Policy limits or excludes any rights you may have under applicable consumer protection laws.
Where required by law, customers remain entitled to any remedies available under applicable legislation.
Refund Processing
Once your returned item has been received and approved, you will receive a confirmation by email.
Approved refunds will be issued to the original payment method used during checkout.
Please note that your bank, credit card provider, or payment provider may require additional time to process and post the refund.
Exchanges
Depending on the circumstances and product availability, we may offer an exchange or another suitable solution.
Please contact us at:
We will review your request and advise you of the available options.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at:
If your order has not yet been processed or shipped, we will do our best to cancel it.
Once an order has been processed or dispatched, cancellation may no longer be possible.
Contact Us
For any questions regarding returns, refunds, or your order, please contact us:
Email: info@maclairco.com
Website: maclairco.com
