Return Policy
Return Policy
At Maclair & Co., we do everything we can to ensure customer satisfaction. However, it may happen that you wish to return a product. In this document, we clearly explain our return policy.
Return Conditions
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You may only register a return after physically receiving the item.
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Return shipping costs are fully the responsibility of the customer, including international shipping costs.
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Items must be unused, unwashed, undamaged, and in their original condition, with all tags and labels attached.
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Trying on items is allowed, but wearing them is not permitted.
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Returning products that were intentionally ordered in multiple sizes with the intention of (partially) returning them is not allowed.
Return Process
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Register your return via info@maclairco.com within 14 days of receiving the item.
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You will receive the return address of our supplier (located in China).
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You must return the item at your own expense, including any customs or shipping fees.
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We always recommend using a tracked shipping method.
Refund
After the item has been received at the return address and approved in terms of condition, the purchase amount will be refunded within 14 days via the original payment method.
Liability
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We are not responsible for lost parcels if tracking shows the item was delivered to the address provided by the customer.
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If an incorrect address has been provided, this is the customer’s responsibility.
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Address errors must be reported within 24 hours of placing the order.
Contact
For questions regarding returns, please contact us at info@norhaven.com.
Company name: Maclair & Co.
Address: Rijpelbergseweg 20
Email: info@maclairco.com
